Call Center Training

Created by Ashlie Makohon

Updated December 13, 2022

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Not Enrolled

Price

Free

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Course Content

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Part A 12 Lessons

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Chapter Content

0% Complete 0/12 Steps

Day in the Life of a Call Center Rep

How to Use the Phone

Representatives

Google Maps & Service Locator

When to Refer Out

Administrative Duties

Part A – MLG 11 Lessons

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Chapter Content

0% Complete 0/11 Steps

MLG Appt Software

Entering A New Reach

Entering A New Appointment

Entering SA Sale/ Cancelling SA Sale

Entering Job Walks

Call Rep Page & Follow Ups

Weekly Sales Board

Rescheduling an Appointment

Part A – MS Outlook 8 Lessons

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Chapter Content

0% Complete 0/8 Steps

Appointment Format

Setting Appointments

Confirming Appointments

Rescheduling & Cancelling Appointments

Double Booking Appts

Appointment Transfers

Part B 4 Lessons

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Chapter Content

0% Complete 0/4 Steps

Outbound Script

How To Do An Outbound Call

Sending Client Emails

Part C 8 Lessons

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Chapter Content

0% Complete 0/8 Steps

What is a Site Analysis?

Scheduling & Taking Payments

Confirmation Emails

Created by

Ashlie Makohon

Lessons

5 Lessons

Topic

43 Topics

Category

Uncategorized

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